21 lines
2.7 KiB
Markdown
21 lines
2.7 KiB
Markdown
# Iterative UX: Find It Cambridge Case Study
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Find It Cambridge is an online resource to help families easily find activities, services, and resources in the city of Cambridge, Massachusetts.
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Find It Cambridge was inspired by extensive initial research done by Code for Boston and the City of Cambridge. We will describe some of the highlights from the research conducted before anything was built, and then take you through iterations of product testing and refinement from initial user testing with people in a library computer lab (particularly real-world conditions for this site) to the iterative improvements continuing today [that are informed by feedback from real users]. The philosophy throughout has been listen, watch, learn, and then use the knowledge gained to develop and prioritize enhancements and new features. The most interesting parts, as so often, lie in the details.
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In this session we will also discuss the challenges of balancing client versus user feedback and offer strategies for making sure user needs are prioritized, including how to be a user advocate no matter what your role in a project is. We will take you through some of the client-developer decision processes and present what we've learned and how we plan to continue building on what we've learned as we continue to build on this amazing citizen resource.
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## Speaker credentials
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<p>An <a href="https://www.youtube.com/watch?v=XjRO2OTt-5o">early version of this talk</a> was given, with the clients in attendance, <a href="https://design4drupal.org/sessions/case-studypanel/iterative-ux-find-it-cambridge-case-study">at Design4Drupal Boston 2018</a>.</p>
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<p>I have presented at multiple DrupalCons — Boston (<a href="http://boston2008.drupalcon.org/session/drupal-and-knight-foundation.html">Knight Foundation panel</a>), Washington DC (Taxonomy), Paris (Taxonomy and RDF sessions), Portland (<a href="http://portland2013.drupal.org/training/drupal-for-decision-makers.html"> Decision-maker training</a>), Munich (RDF) — and led Birds-of-a-Feather at many more (on topics such as contributing to the community, authoring (<a href="https://www.goodreads.com/author/show/4222173.Benjamin_Melancon">well-regarded</a>) Drupal books, and worker cooperatives), in addition to panels, presentations, and workshops at multiple Drupal summits and camps, including Drupal Camp Twin Cities, NYCCamp, Design for Drupal Boston, and the NERD Summit.</p>
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<p>Some of my other Drupal contributions can be <a href="https://www.drupal.org/u/mlncn">seen on my d.o profile</a>.</p>
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## Submissions
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* **PRESENTED** https://design4drupal.org/sessions/case-studypanel/iterative-ux-find-it-cambridge-case-study
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* https://events.drupal.org/seattle2019/sessions/iterative-ux-find-it-cambridge-case-study
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