mlncn-presentations/find-it/iterative-ux-d4d-outline.md

Philosophy:

• Listen
• Learn
• Loop

Main challenges:

• Listening to the client more than the citizenry

What's next:

• Make continued investment in iterative UX more affordable (maybe) by building a platform

Examples:

• Power users reported not finding organizations with terms they expected, specifically, when searching for words that were in the title or description of programs that the organization provided, they expected to see the organization (even though no one had bothered to put such presumably crucial words in the description of the organization itself).